Zonicsoft It Web Solutions Private Limited (“we,” “our,” “us”), the visionary team behind velvetvibez, is passionate about offering users (“you,” “your”) a world-class shopping experience. Our focus is on delivering your chosen fashion pieces quickly and securely, so you can start enjoying them as soon as possible. This shipping policy outlines the essential terms and conditions for product deliveries from our website. By placing an order with us, you agree to these terms and acknowledge our commitment to getting your items to you in perfect condition. We aim to make the delivery process seamless, ensuring that your wardrobe additions arrive on time and in excellent shape.
Once you place an order, our team begins processing it within 1-2 business days, excluding weekends and public holidays. A confirmation email will be sent to you once your order is dispatched. Our goal is to ensure prompt processing so you don’t have to wait long for your stylish finds. Please note that order processing times may vary due to high demand, holidays, or unforeseen circumstances. We strive to keep you updated at every stage to make your experience hassle-free.
If an order cannot be delivered due to an incorrect address or unavailability, our courier partner will attempt re-delivery up to two times. In cases where delivery remains unsuccessful, the package will be returned to our warehouse. If you still wish to receive your order, you may request re-shipping, though additional shipping fees may apply. We encourage customers to ensure someone is available at the provided address to receive the package. Should you face any delivery-related concerns, our customer support team is always ready to assist you.
Certain products, including fragile or oversized items, may need special handling during shipping. Such items will have specific delivery instructions mentioned on their respective product pages. If your order includes any of these items, we will notify you about any additional steps required for delivery. Our primary objective is to ensure that every product, regardless of size or delicacy, reaches you in perfect condition. Should you have any queries regarding such shipments, feel free to reach out to our customer support team. We take extra precautions to guarantee a hassle-free shipping experience for all product types.
If you have any concerns about shipping, delivery, or your order status, we’re here to help.