As the creators of velvetvibez, Zonicsoft It Web Solutions Private Limited (“we,” “our,” “us”) is devoted to ensuring users (“you,” “your”) enjoy a remarkable shopping experience. We strive to offer a smooth shopping experience, including flexible cancellation options. Orders can be canceled within a specified timeframe, depending on their processing status. Once an order has been dispatched, cancellation may no longer be possible. Customers should review their order details carefully before confirming their purchase. For any cancellation requests, our support team is available to assist.
Cancellations must be requested within 48 hours of placing the order.
Log into your account and navigate to the order history section.
Select the order you wish to cancel and check its status.
If the order is still in processing, submit a cancellation request.
Cancellations requested after dispatch may not be possible.
Refunds, if applicable, will be processed as per our refund policy.
Contact customer support for further assistance with cancellations.
Ensure to act quickly, as orders move to fulfillment promptly.
We understand that plans can change, but cancellations requested after dispatch cannot be guaranteed. Once an order has been shipped, it is considered final and must go through the return process if eligible. If a product is non-returnable, cancellation beyond the given period will not be accepted. Customers are advised to review their purchases promptly to avoid late cancellations. Timely action ensures that your requests are processed without complications.
The ability to cancel an order depends on its processing stage at the time of the request. Orders that have not yet entered fulfillment may be canceled with ease, while those already prepared for shipping may not be eligible. Once an order progresses beyond a certain point, cancellation options become limited. Customers are encouraged to act swiftly if they wish to modify or cancel their purchase. Our team is available to assist with any questions regarding the cancellation process.
Some items may not be eligible for cancellation once purchased.
Customized, pre-order, or limited-edition products may have stricter cancellation policies.
Orders placed during promotions or sales may have specific cancellation terms.
Gift cards and store credits are non-cancellable and non-refundable.
Exceptions are evaluated on a case-by-case basis, depending on order status.
We reserve the right to decline cancellations for orders already fulfilled.
Contact support to verify eligibility if unsure about a cancellation request.
Our cancellation policy may be revised periodically to align with operational improvements. Any changes will be communicated through our website and relevant customer notifications. Continued use of our services after an update implies acceptance of the modified policy. We encourage users to review our policy before making a purchase. For inquiries or clarifications, our support team is always ready to assist.