Zonicsoft It Web Solutions Private Limited (“we,” “our,” “us”), the team behind velvetvibez, takes pride in delivering users (“you,” “your”) an extraordinary shopping adventure. If you happen to receive a damaged or defective product, we sincerely apologize for the inconvenience and assure you of a swift resolution. Should you wish to return or exchange an item, please contact our customer service team within 48 hours of receiving your order. If an incorrect product is delivered, notify us immediately so we can facilitate a hassle-free return or exchange. To ensure a successful return, please keep the item in its original condition, including packaging, labels, and invoices.
Customers typically bear the cost of return shipping unless the issue arises due to our mistake. If you receive an incorrect or defective product, we will cover all return shipping expenses. For returns initiated by the customer for personal reasons, shipping costs will not be reimbursed. We recommend using a trusted courier service to ensure safe and timely delivery of returned items. Our goal is to keep the return process straightforward and stress-free for you.
Once the returned product is received and inspected, we will initiate the refund to the original payment method used for purchase. Refunds are processed within 5-7 business days, and you will receive an email notification once the refund has been successfully completed. We prioritize prompt handling to provide a seamless experience for our customers. If you have any concerns regarding your refund status, our support team is available to assist you. Rest assured, we are dedicated to ensuring your satisfaction throughout the process.
The ability to cancel an order depends on its processing stage at the time of the request. Orders that have not yet entered fulfillment may be canceled with ease, while those already prepared for shipping may not be eligible. Once an order progresses beyond a certain point, cancellation options become limited. Customers are encouraged to act swiftly if they wish to modify or cancel their purchase. Our team is available to assist with any questions regarding the cancellation process.
If you require any guidance or have queries about our return and refund policies, feel free to reach out. Our dedicated customer service team is always available to help. You can email us at zonicsoftitwebsolutionsprivate@gmail.com for quick support and clarification. Your satisfaction remains our top priority, and we are here to ensure you enjoy a hassle-free shopping experience. Whether you need assistance with returns, refunds, or exchanges, we are committed to offering the best service possible.